Cisco tackles video-meeting fatigue
A recent study focused on executives and knowledge professionals commissioned by Cisco and conducted by Dimensional Research showed that more than half (56%) of employees spend most of their time in meetings when working remotely with 33% saying that it takes up half...
Cutting costs in the hospitality industry
As rising fuel prices and global economic upheaval continue to increase the cost of flights and leisure travel, local and international hospitality businesses are feeling the pinch. Companies in the sector need to evaluate how they can improve guest experiences while...
Copper to cloud: welcome to the communication revolution
Once upon a time, long ago, a farmer with his plough, hoe and sickle would have looked at a horse-drawn harvester with suspicion - it can’t do what I can do, surely? Later, engine driven equipment all but changed agriculture for good, fundamentally shifting the...
Cisco technology facilitates hybrid work
Almost 95% of South African employees surveyed in the latest Cisco Global Hybrid Work Study want to work either in a hybrid or fully remote work way. To assist organisations in facilitating such an enabling environment, Cisco has announced the Webex Room Bar and Cisco...
The future of unified communications starts today
The strides made in our industry over the past few years have drastically changed what is possible for business communication, but have also changed what's expected as a baseline to remain competitive and efficient. By Tim Wood, executive head: IS and IT at Vox...
All the highlights from Webex One
In line with the defined focus on innovation delivery demonstrated this year, Cisco has, through its annual Webex One event announced significant new features across its Webex ecosystem, the industry's first and most comprehensive end-to-end hybrid work solution. Here...
Made-in-SA innovation slashes PBX install time
It's now possible for South Africans to create a smartphone-based PBX system in under eight minutes. This is according to a survey of 100 PBX-over-GSM (Global System for Mobile Communications) users who created NoPBX switchboards. They were all able to make their...
Is your UC solution meeting your needs?
Businesses today need to enable their employees to collaborate seamlessly wherever they are, through a variety of channels, including voice, video and chat. By Ankush Joshi, practice lead for unified communications at AlphaCodes This means they need a cloud- and...
Reinventing email for a digital world
With more than 4-billion email users globally, there is no arguing the fact that this is still the most pervasive form of electronic communication out there. By Mayleen Bywater, senior product manager: email and SMS at Vox Whether you are an SME or a large corporate,...
How to be heard through changing business voice requirements
Most people's first association with voice recognition technology is Siri, Apple's now-ubiquitous personal assistant. 10 years on though, the possibilities of AI and machine learning initiatives suggest that voice integration has a bright future ahead. By Steve...
The PABX is dead: now what?
Although it is no surprise that companies that make PABX systems, like Panasonic and Samsung, are stopping their switchboard manufacturing activities, this may leave some companies asking whether their telephone systems are now useless. Samsung discontinued its phone...
Harness the power of a UCX to meet modern customer demands
The change in how customers and brands interact over the past decade may seem gradual, until we look back and actually see how drastic this transformation has been. By Jeremy Osborne, strategic account manager at Infobip SADC This change was especially profound during...