Banks move to serve multi-channel users

Responding to the growing number of consumers who interact with their bank regularly via more than one channel, retail banks are developing new strategies and planning to invest more resources toward meeting these multi-channel demands.  This is according to the...

Learn from UK crash, SA banks urged

UK bank NatWest, a member of the Royal Bank of Scotland (RBS) group, suffered its second major IT system collapse in nine months last week, with the result that many of the 7,5-million customers affected threatened to cancel their accounts on social networking sites....

Mobile app banks the unbanked

Standard Bank has successfully introduced its new SAP-based AccessBanking offering in South Africa, aimed at meeting the banking needs of the previously “unbanked”. This includes the AccessAccount, a transactional banking account based on SAP Mobile Platform. SAP...
US banks hit in cyber-war

US banks hit in cyber-war

Recent widespread hacking attacks on a number of US banks could be part of a cyber-warfare initiative, possibly engineered by Iran.  The New York Times reports that US authorities believe Iran is responsible for the attacks, allegedly in retaliation for the recent...