Feb 5, 2013
When it comes to predicting key areas of focus for IT in 2013, most analysts agree on three areas: big data; the cloud; and mobility, says Gary Allemann, MD at Master Data Management. These trends are driven primarily by business’ desire to improve the customer...
Feb 1, 2013
The opportunity to harvest insights from big data, much of which is marketable or can generate income, is obvious gold up for grabs, says Mervyn Mooi, director at Knowledge integration Dynamics (KID). Besides that, the transition of data or information from a...
Jan 31, 2013
Opportunity costs and inefficiencies are the certain lot of contact centres that do not have an integrated, realtime interrogative view of customers and business flows, and cannot trace the link of these variables to sales, service and, ultimately, profitability....
Jan 29, 2013
Business intelligence (BI) and analytics need to scale up to support the robust growth in data sources, according to the latest predictions from Gartner. Business intelligence leaders must embrace a broadening range of information assets to help their organisations. ...
Jan 24, 2013
As the year starts, the media is filled with analysts and experts from various sectors and industries and their predictions about what the most notable trends will be in the year ahead. Those who are gazing into the proverbial crystal ball on behalf of the IT industry...
