Mar 23, 2015
After setting the sales charts within the consumer market on fire, mobile technology quickly began to induce migraines for IT managers around the country. This, as these managers had to deal with a flood of personnel-owned smartphones, convertibles and tablets into...
Jan 12, 2015
Weak mobile customer service is harming customer engagement, according to Gartner. No rallying principle in the enterprise matters more than the creation of superior customer engagement and IT leaders will need to innovate in engaging customers on all channels and...
Dec 10, 2014
There’s been quite a bit of buzz in the industry over the past couple of years about an approach to workplace management referred to as “integrated services”. While the phrase may sound impressive, there is very little clarity about what it means and, more...
