Nov 1, 2013
Web chat, a tool before its time in the 90s, is making a comeback, now offering contact centres a useful alternative channel with a broad range of functionality, says Karl Reed, chief marketing and solutions officer at Elingo. When Web chat emerged in the late...
Nov 1, 2013
Project management, which traditionally has been exclusively under the domain of information technology, has now developed and is more a business driven discipline. This is a view shared by experienced professionals within the specialised field of project and...
Oct 29, 2013
South Africa has joined a collaboration between top business schools in BRIC countries to help business and investors find out how to make the most of emerging markets in Africa. The World Bank recently raised its economic outlook for sub-Saharan Africa for the next...
Oct 25, 2013
Today’s extremely competitive business landscape sees enterprises, both big and small, desperately seeking opportunities to cut costs, improve productivities and gain competitive advantage. Many are looking to IT as a way to realise these goals, and in particular,...
Oct 24, 2013
Avaya recently announced a breakthrough in communications-enabled applications development designed to drive the next wave of transformation in business collaboration. With the release of a new development platform, Avaya Aura Collaboration Environment, makes it easy...
