Feb 16, 2015
IT outsourcing continues to be a popular option, as it offers a number of well-known benefits, including access to scarce skills, cost reductions, leveraging industry best practices and more. However, despite spending considerable time and effort in implementing an...
Jul 30, 2014
Kathy Gibson reports from SMEXA 2014 – There is a critical weak point in organisational change management. Change management is a powerful tool to get an organisation from one state to another – but many projects fail. In fact as many as 70% of change...
Jul 30, 2014
Kathy Gibson reports from SMEXA 2014 – Too often companies consider change management for the right reasons but implement it incorrectly. Typically, organisations want to consider change management because an auditor gives them a qualified audit report; because...
Jul 21, 2014
IT service management (ITSM) has a number of benefits: it provides an organisation with the opportunity to improve their quality of service, increase productivity and customer satisfaction, reduce costs and achieve operational excellence whilst meeting information...
Dec 11, 2013
Microsoft’s new Dynamics CRM 2013 will help to alleviate many of the problems associated with software deployment and change management. The company launched the software today in South Africa, promising a new focus on enterprise social networking that will give...
