Nov 6, 2014
Kathy Gibson reports from the Ericsson Business Innovation Forum in Stockholm – ICT, and broadband penetration in particular, will have a massive social impact over the next five years – and governments that don’t adapt quickly will get left behind. This is the...
Nov 5, 2014
Kathy Gibson at the Ericsson Business Innovation Forum in Stockholm – Companies need to change the way they operate if they want to succeed in the fast-changing digital world. Mike Arauz, partner at the consultancy Undercurrent, believes that organisations need...
Oct 16, 2014
There are few business operations that are more challenging from a human resources perspective than running a call centre, writes Ivanna Granelli, founder of Can!Do Consulting. Here, at the front lines of customer service, businesses face a tension between the need to...
Sep 29, 2014
Spurred by increased infrastructural investments, improved connectivity and affordability, positive government interventions, and the spread of mobility, the African digital media landscape is rapidly evolving, according to global IT market intelligence firm...
Sep 1, 2014
Kathy Gibson reports from SATNAC 2014 – The telecommunications industry – both in Africa and around the world – is at a turning point. That’s the word from Jean-Pierre Lartigue, head of corporate strategy at Alcatel-Lucent, speaking at today’s SATNAC 2014 conference....
