Aug 1, 2013
Adoption of cloud services in South Africa is growing predominantly within the small to medium-sized enterprise (SME) sector, according to Ovum research. Although uptake is slower than in the more developed parts of the world such as North America and Europe, Ovum...
Aug 1, 2013
While the increased use of industrialised services will reduce the volume of traditional and customised services, the impact on offshore providers will be counterbalanced by new revenue from investments in cloud-based services, says Gartner. However, service providers...
Aug 1, 2013
The benefits of video conferencing (VC) are widely acknowledged – the technology enables face-to-face communication on demand, without the need to travel, improving productivity and enhancing collaborative abilities, says Divesh Nathoo, pre-sales manager at Kathea....
Jul 26, 2013
Cloud computing has moved well beyond buzzword status to become a bona fide business-enabling technology area that can be used enterprise-wide, by sales, marketing, procurement and line of business, and for multiple purposes – including collaboration, says Tony...
Jul 24, 2013
Gartner has said that by the end of 2013, 75% of global call centres will be making use of the hosted call centre model – which leaves 25% of call centres likely relying on premise-based solutions that use their private branch exchange (PBX) to perform basic call...
