Nov 1, 2013
Web chat, a tool before its time in the 90s, is making a comeback, now offering contact centres a useful alternative channel with a broad range of functionality, says Karl Reed, chief marketing and solutions officer at Elingo. When Web chat emerged in the late...
Apr 2, 2013
Despite lurking in the shadows for nearly a decade, denial of service (DoS) and distributed denial of service (DDoS) attacks are resurgent. Several high-profile assaults on the world’s leading financial firms and other industries have recently been experienced....
