Mobile comms as an alternative to post
Regardless of the South African Post Office’s four month strike coming to an end, organisations should step up their use of mobile communications to get their bills, statements and other vital communications to their customers. That’s the word from Jacques Swanepoel,...African communications set to boom
The communications market in Africa has been characterised as “highly competitive”. ICT infrastructure is now more developed in urban areas and the voice market is rapidly reaching maturity. The demand for fast Internet and data services is also beginning to increase....Mobile: a device or a channel?
Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...Cheaters rely on cell phones
Even as they rely more and more on mobile devices as a tool of convenience, people are growing wary of how their data can be shared and viewed – none more than those who choose to cheat. Two-thirds (67%) of users use their smartphones to contact their lovers – but over 80% are afraid that their device’s data will end up in the wrong hands.