Jun 11, 2014
As Zimbabwe’s leading mobile operator, Econet Wireless Zimbabwe was faced with a strong need to deliver a superior customer experience across its extensive customer base. The company currently has the widest coverage in the country, and is constantly upgrading its...
May 26, 2014
Major companies are increasingly looking to outsource their call centres to South Africa, with the country’s English premium voice quality being highlighted as one of the major drawing cards. This is according to Andrew van Niekerk, a director of Teleforge...
May 23, 2014
The right staff and tools are key to contact centre success, says Martina Knappe, head of EMEA Marketing at Interactive Intelligence. With a new breed of consumer making new demands on business, contact centres are having to radically change their approach to...
May 20, 2014
Mitel, a global leader in business communications, has provided an update on product portfolio integration following its merger with Aastra. The strategy focuses on a powerful global portfolio that is designed to address the requirements of regional markets, protects...
May 20, 2014
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, has announced Voxeo CXP Pro 14,a bundle of the new releases of Voxeo CXP 14, an application lifecycle...
