Jul 8, 2015
For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a competitive edge over other online merchants has...
Jul 6, 2015
Systems integrator BT-SA is revolutionising the Data Centre environment by offering a truly integrated end-to-end solution. From a small cabling company 30 years ago, BT-SA has evolved as a full-service provider that is now able to install and maintain all aspects of...
Jul 1, 2015
Jasco Enterprise, a proud partner of Presence Technology, announces the availability of the new Presence IVR Software module (Interactive Voice Response) designed to improve customer contact. One of the features of the Presence IVR software module includes a “strategy...
Jun 18, 2015
Jasco has announced the latest update to its DataVoice Coach solution, a quality management and training programme aimed at the contact centre market. DataVoice Coach v5.1 features several usability and workflow enhancements, introduced to the solution as a result of...
Jun 18, 2015
The growth of the always-on business means that companies are increasingly reliant on their data centres to deliver constant availability – and, says Veeam Southern African regional manager Warren Olivier, data deduplication is emerging as a critical way to...
