Jul 15, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and...
Jul 5, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation and back-office solutions, has announced the launch of Aspect Workforce Mobile, a mobile application designed to give contact centre agents greater mobile...
Jun 20, 2013
More than 90% of communication in southern African contact centres is still conducted via voice calls – which is both the most inefficient and the most expensive way of communicating with clients. “It is worrying to see how few contact centres are making use of...
Jun 18, 2013
Inclusion of the Aspect Workforce Management solution has allowed the company to solve the manual workload of its planning teams and improve their performance. Aspect Software, a leading provider of fully-integrated customer interaction management, workforce...
Jun 12, 2013
Contact centres find themselves under increasing pressure from businesses to drive revenue, and thus are being forced to identify an appropriate balance between cost saving and improved efficiency, says Deon Scheepers, strategic consultant – EMEA for Interactive...
