May 19, 2015
Today’s consumers are more demanding than ever; exposed to an array of options and providers for all facets of their daily lives, and with switching providers becoming easier, keeping your customers happy is a major priority for any business. Within this fast-paced...
May 11, 2015
As local networks improve and become more affordable – including cloud computing – more and more call centres will move to the cloud, says Andrew van Niekerk, a director of Teleforge Communications, a specialised call centre solutions provider. “Cloud-based computing...
May 11, 2015
When your organisation is all about providing a service to a customer, you want your people to feel a sense of belonging and care so that they can pass on that feeling to customers they are helping on a daily basis. While the new rights for labour broker, fixed term...
Apr 23, 2015
The potential for “he said/she said” disputes between companies and their customers is growing exponentially as an ever increasing number of transactions and interactions are undertaken over the telephone. And this, says Matthew Balcomb, CEO of Call Cabinet Southern...
Apr 22, 2015
CallCabinet South Africa has signed a deal with Electronic Communications Network (ECN), a division of JSE-listed Reunert, to incorporate CallCabinet’s powerful and compliant voice logging technology as part of its telecoms solutions. ECN is a national next generation...
