Oct 16, 2014
There are few business operations that are more challenging from a human resources perspective than running a call centre, writes Ivanna Granelli, founder of Can!Do Consulting. Here, at the front lines of customer service, businesses face a tension between the need to...
Oct 16, 2014
The constant evolution of customers’ communication preferences makes effective organisational communications seem difficult to achieve … but this is actually easier than it looks. Because communications technology has developed in phases, organisations have...
Aug 15, 2013
Advances in VoIP (voice over Internet protocol) technology have given a whole new meaning to “keeping in touch”. That’s according to Andre Joubert, GM of MWeb Business who says that in today’s connected world, every business person needs to be in touch...
