May 15, 2015
With the tough economic times financial institutions are seeing a greater volume of unpaid accounts, longer delinquency periods and an escalation in broken promises as consumers battle to meet their monthly payment commitments. The latest statistics from the National...
Mar 17, 2015
Contact centres, especially outsourced ones that provide services to a multitude of customers, face the challenge of balancing resources and technology between the two main types of service – inbound and outbound, says Marco van Biljoen, executive head: Gauteng and...
Mar 13, 2015
Absenteeism costs South Africa between R12 and R16-billion per year, according to Occupational Care South Africa (OCSA) and Statistics SA. OCSA adds that of the 15% of staff who may be absent on any given day, only one in three are actually physically ill, and that...
Dec 4, 2014
Unplanned IT system downtime could be costing businesses as much as 2% of their annual profits. This is according to Warren Olivier, Veeam regional manager for southern Africa, highlighting the urgent need to reduce recovery time and recovery point objectives....
Nov 28, 2014
Global buyers of cloud applications cite cost, innovation and agility as reasons for adoption, according to a recent survey by Gartner. In May and June 2014, Gartner conducted a survey across 10 countries in four regions to examine organizations’ adoption and...
