New mobile plans from Telkom

Telkom Business has launched a range of new mobile plans that aim to help businesses of all sizes improve productivity and reduce communication costs.  A feature of these plans is unlimited on-net calling, meaning colleagues can talk to each other as much as they want...

ArcelorMittal saves R90m in energy

ArcelorMittal’s steel plant in Saldanha, the single largest electricity consumer in the Western Cape, recently participated in an Industrial Energy Efficiency Improvement Project that has resulted in a R90-million energy bill savings in one year. The upcoming African...
HP redefines server market

HP redefines server market

HP has launched its Moonshot server, the first software-defined server that uses 89% less energy, 80% less space and saves up to 77% of the costs. The company believes the server is more than an update to the traditional server world, but calls it the first in a new...

The three elements of workforce optimisation

Workforce optimisation (WFO) helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, analyse to reveal insights, and drive actions that impact business results and the...

The true cost of freeware

Smaller or new call centres are often lured by the promise of free call centre software that can be downloaded and cobbled together by an “IT professional”, thus reducing their initial capex investment, says Bruce von Maltitz, 1Stream.  Usually, this works for a short...