Mar 13, 2015
The unhappy customer – to most companies, this is the worst possible business outcome. How about the indifferent customer? If the customer is king, then surely logic should follow that the customer’s experience, and by association their feelings toward your business,...
Mar 5, 2015
From the Selfie to the Stickler, companies bring a broad range of attitudes, approaches and investments to customer care. Demonstrating this is contact centre solutions provider, Ocular Technologies’ partner, Aspect Software in its “personas study”. The Aspect...
Oct 5, 2014
The nature of today’s business environment means that nearly every customer experience is fuelled by technology. More than ever before it’s become imperative for business to leverage a combination of people, processes and technology to create meaningful customer...
Apr 23, 2014
Building on the increased usage of social media platforms which are now a feature of the evolving medical scheme landscape, Fedhealth Medical Scheme is the first scheme to offer a LiveChat option on their Web site. One of the big frustrations in modern day life must...
Sep 2, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, has announced Spanish-based STD-Multiopción, a leading provider of contact centre services, promotion management, BPO and...
