Outsource customer management

May 13, 2015

The contact centre industry has reached a crossroads more significant than any other in its history and, this time, operators have no choices left. So says Zain Patel, operations director: Domestic at Merchants. “Contact centres were developed, four decades ago,...

Smiling employees invigorate business

May 11, 2015

A lack of teamwork, lack of acknowledgement by superiors, high pressure environments and cultural, religious and racial issues lead to a demotivated workforce, even when employees are being remunerated well, says Liane McGowan, founder of Happy Monday CC. As an...

Motivate employees by investing in wellbeing

May 5, 2015

Whilst the growth of the South African economy is already hindered by a high unemployment rate at 24,3% as per Statistics SA’s latest results, there are additional factors to consider within the workforce that have an influence in this regard. Some of the most...
IT still the job to have

IT still the job to have

Feb 2, 2015

IT is still one of the industries that is booming for employees and job seekers. This is one of the findings from CareerJunction’s 2014 annual job review, which found that IT saw an increase of 37% in job openings during 2014. IT came in behind the motor industry, which had a 50% increase in job opportunities, and education with 45%.

Employee productivity, wellbeing will be key

Jan 29, 2015

Take a quick trot around consumer tech publications these days and you’ll find a smorgasbord of exciting developments. In the longer term scientists are working on cars that fly, and aeroplanes that fly themselves with auto-navigation features in what are expected to...