Yes, digitalisation will disrupt your industry
So far, the industries that have been most disrupted by digitalisation have been those without a physical product: music, consulting, media. We are now seeing massive new disruptions as even physical products are being digitalised and more traditional companies than ever before are impacted.
Lessons learnt from digital success stories
Kathy Gibson reports from Gartner Symposium – Digitalisation is already impacting businesses, and it’s crucial that CIOs have an understanding of how technology will fundamentally change business models, add value and drive revenue. Gartner’s Lee Weldon points...African contact centres move to the cloud
Kathy Gibson reports from Gartner Symposium – Within Africa, the contact centre has been a very slow in moving to the cloud – but that move is starting to happen. Deon Scheepers, sales operations manager: Africa at Interactive Intelligence, warns that there are...
New role for the CIO
As the digital business becomes a reality, the CIO is having to re-invent his role in the business in order to remain relevant. This was the word from the Gartner Symposium held in Cape Town this week.