Feb 21, 2014
Following the acquisition of WhatsApp by Facebook for $19-billion this week, World Wide Worx has revealed that more than half of South Africa’s suburban adult population use the instant messaging (IM) service on their cell phones. This is one of the key findings of...
Nov 6, 2013
For Generation Y – individuals born between 1980 and 2000 – the phone is now the third choice of engagement after electronic messaging and smartphone applications. New contact centre research also shows that the preference gaps for Generation X...
