Apr 17, 2015
With fast emerging technology such as automated voice messaging (AVM) and Interactive Voice Response (IVR) being increasingly introduced into the call centre-run debt collection industry, employers are able to increase productivity and reduce staff head count by up to...
Sep 27, 2013
Cybercrime costs the US economy at least $100-billion a year, equating to a loss of 508 000 US jobs, according to a new study, Estimating the Cost of Cybercrime and Cyber Espionage. After years of guesswork and innumerable attempts to quantify the costly effects of...
