European cities begin smart journey
Kathy Gibson reports from CeBIT, Hanover – Much has been written and spoken about smart cities, but as yet there are few real-world deployments in action. This week at CeBIT, two European cities have taken the plunge to invest in smart city technologies, in an effort...Vodacom starts multi-channel journey
Vodacom has chosen Genesys Enterprise Workload Management and Digital Channels from Genesys to provide a multi-channel customer experience. Servicing more than 30-million customers daily, Vodacom South Africa recognised a need to interact with the large volume of...The customer experience is a journey
Customers are the lifeblood of any business, and many organisations have become exceptionally good at creating excellent individual engagements and interactions with their customers, says Shailendra Singh, business director of Africa Region, South Africa, Wipro. However, in today’s socially connected, “always-on” world, the customer experience is no longer about isolated incidents.
