Machines as contact centre agents

Artificial Intelligence is not yet a reality. But very smart computers are. They’re poised to take over all sorts of routine, repetitive tasks. After all, a robot doesn’t make mistakes, it can’t get tired and slack off, it won’t lack motivation, and it doesn’t hurt...

The rise of the machines

Storage and networking technology vendor Cisco estimates that global cloud traffic will grow 45% annually until 2016. With such stupendous content proliferation, demand for translation services is growing at around 15% to 20% per year, according to Common Sense...