Financial institutions, merchants targeted

Feb 2, 2015

According to Kaspersky Lab’s survey of IT professionals worldwide, almost half of businesses in e-commerce/online retail (48%) and financial services sectors (41%) could lose some type of finance-related information over the course of a year through targeted attacks,...

Merchants wins two BPO awards

Nov 18, 2014

Merchants, southern Africa’s largest and oldest business process outsourcing (BPO) and customer experience specialist, has won two categories in the 2014 BPeSA Annual Contact Centre and BPO Awards.

Merchants is one of SA’s top employers

Oct 3, 2014

Merchants is proud to announce that it has been officially certified by the Top Employers Institute for its exceptional employee offerings. The annual international research undertaken by the Top Employers Institute recognises leading employers around the world: those...

iiNet contact centre grows by 500 jobs

Oct 2, 2014

The iiNet customer service centre in Cape Town, operated by Merchants as part of iiNet’s global virtual contact centre, will expand to 1 000 seats by the end of 2014 as a result of continuous iiNet growth.

3D Secure deadline looms for SA merchants

Feb 20, 2014

With online fraud being top of the agenda for the Payment Association of South Africa (PASA), the body has taken the decision to make it compulsory for all South African e-commerce merchants to be enrolled in the 3D Secure programme by 28 February 2014. With regards...