Jul 24, 2013
Gartner has said that by the end of 2013, 75% of global call centres will be making use of the hosted call centre model – which leaves 25% of call centres likely relying on premise-based solutions that use their private branch exchange (PBX) to perform basic call...
Jul 8, 2013
Many businesses are reluctant to move key applications into the cloud because they fear high bandwidth costs and unstable connectivity – but, says Alexander Mehlhorn of Framework One, the reality is exactly the opposite. “If you have even one branch apart from your...
Jun 14, 2013
Claims that most organisations have moved, or are moving, to cloud e-mail or cloud office systems are not consistent with research by Gartner. Gartner estimates that there are currently about 50-million enterprise users of cloud office systems, which represent only 8%...
Apr 26, 2013
Organisations considering a move to the cloud are often hesitant to do so, as the process involved can seem daunting and fraught with complexity. Aside from this, there are the ever-present questions around bandwidth availability, speed and reliability, which can...
Apr 3, 2013
“When approaching the subject of the cloud, there is a choice between being strongly positive or enthusiastic. The wave in favour of the cloud is so strong that views which attempt to even mildly address the need or even the relevance of the cloud could make you look...
