Code of conduct for mobile operators

Nov 10, 2014

The GSMA has launched a code of conduct for mobile money providers, outlining a series of common business principles to enable the development of safe and responsible digital financial services. The first mobile network operators (MNOs) to endorse the Code are Airtel,...

Consumers fight back on mobile billing

Jul 28, 2014

If you have noticed anything funny about your cellular bill lately, you may have been blind-sided by prevailing mobile data trends. This is according to Rob Lith, director at Connection Telecom.

Customer experience key for mobile operators

Sep 5, 2013

Africa is in a league of its own when it comes to the prepaid mobile world, with many different touch points that operators need to manage to ensure customers experience and their own brand integrity. KPMG undertook a “mystery shopping” study on the...

How mobile operators can keep customers

Jun 13, 2013

As more consumers rely on mobile devices to pay for goods and services, watch videos and operate their intelligent homes, mobile providers must expand digital offerings and maintain high-performing networks to attract and keep customers, according to Accenture’s...

Data set to dominate 2013

Jan 22, 2013

Mobile operators have identified data growth as a key driver in 2013, with the focus falling on smartphones that are used to access social media platforms.  In an interview with News24, Richard Boorman, Vodacom Group executive and head of corporate communications,...