Apr 19, 2015
The growing prominence of smart stores in support of omni-channel retail is due to changing behaviours of shoppers, says Minesh Manga, director at XON Retail Solutions. Technology has progressed in the past 25 years and has changed the way consumers interact with...
Oct 14, 2014
How contact centre leaders can show clear business cases for migrating from a simple call centre – to a dynamic, multichannel contact centre, Paul Fick, CTO at the Jasco Group. The world of multichannel contact centres that incorporate social media, instant messaging...
