Contact centres will become profit centres
Technology investments, particularly those that are supported by a strong business case, have quantifiable benefits, and a quick return on investment, are on the rise, says Cecilia Jofré, business development and account management executive of Intuate Group....Oracle grows its cloud business
Oracle has reported that fiscal 2014 Q4 total revenues were up 3% to $11,3-billion. Software and cloud revenues were up 4% to $8,9-billion.