Mar 27, 2014
Frequently dropped and/or disconnected mobile calls are not merely a major frustration in South Africa, but it can also cost local consumers in time and – depending on whether they have per-minute or per-second billing contracts – in call-back fees as well. “It used...
Jan 8, 2014
The South African Chamber of Commerce and Industry (Sacci) has raised concerns about the quality of the country’s matric certificate and has called on authorities to raise the bar. According to CEO Neren Rau: “The South African Chamber of Commerce and Industry (Sacci)...
Oct 24, 2013
Data continues to increase at an exponential rate, presenting organisations with a host of new challenges, not least of which is managing the quality of these significant volumes of information, says Gary Allemann, MD at Master Data Management. Continually expanding...
Oct 2, 2013
Gartner says that poor data quality is a primary reason for 40% of business initiatives failing to achieve their targeted benefits. Data quality also affects the overall labour productivity by as much as 20%. Information management and data integration are expected to...
Oct 1, 2013
Call volumes and talk time are the last metrics a contact centre should look at, when assessing quality of service, says Karl Reed, chief marketing and solutions Officer at Elingo. A decade ago, the measures of an effective contact centre included the number of calls...
