Building, retaining customer relationships

“It takes just a split second when looking up to see at least one, but typically many, people looking down at their smartphones, preoccupied with matters ranging from work to social,” says Ebrahim Dinat, COO at contact centre solutions provider, Ocular Technologies....

Job-specific training key for staff loyalty

Employee engagement has become an increasingly important part of a company’s retention strategy, with research suggesting that training programmes in particular play a huge role in motivating staff and increasing employee loyalty. According to a global survey...

How to retain top talent

One of the most urgent issues for organisations in 2014 will be how leaders can effectively target, nurture and advance top talent in their organisations – and there is a new emphasis on the demand for the right kind of talent. In a recent article by Sylvia Ann...

Rewards programmes boost employee retention

The solution to the lack of employee engagement companies are currently experiencing is through improved rewards and recognition programmes, according to a survey by Accelir. With the tough economic climate that businesses have faced over the recent years, companies...