The endless revolution of VoIP

Voice over IP (VoIP) has changed telecommunications in dramatic and irreversible ways. And it’s only the beginning, says Rob Lith, director, Connection Telecom. Dramatic entrance When the Internet Protocol (IP) debuted in 1974, it became possible to transmit voice...

Five ways CX CRMs grow sales

Any business looking to scale needs business processes. Good business processes take your company to the next level by automating functions that previously required management in the form of human capital, says Aneesh Reddy, co-founder and CEO, Capillary Technologies....