Users unhappy with cellular networks

Jun 9, 2015

South African consumers’ satisfaction with mobile network service providers has declined since last year, with consumers giving the mobile networks industry a satisfaction score of 75.4 out of 100, according to South African Customer Satisfaction Index (SAcsi). The...
Mixed reviews for SA’s ISPs

Mixed reviews for SA’s ISPs

May 15, 2015

Internet service providers (ISPs) are failing to set a high standard when it comes to customer satisfaction. The South African Customer Satisfaction Index (SAcsi) released its industry report on both wireless Internet and fixed-line Internet service providers. SAcsi surveyed more than 1 200 customers of South African wireless Internet providers, who gave the industry an overall satisfaction score of 67,2 out of 100.

FNB’s digital channels tops for customers

Mar 4, 2015

FNB’s Banking App, Online Banking and Cellphone Banking remain at the top in this year’s South African Customer Satisfaction Index (SAcsi). The independent national customer satisfaction benchmark established in 2012, measured customer satisfaction in the mobile...
Is SA happy with mobile service?

Is SA happy with mobile service?

Jun 5, 2014

South African consumers’ satisfaction with mobile network service providers has remained unchanged from last year’s score, with consumers giving the mobile networks industry a satisfaction score of 76.7 out of 100. Their satisfaction with mobile telecoms retail stores...