Service training vital in telecoms CRM
The telecommunications sector requires quite a lot of problem-solving on behalf of the service delivery team, who have to deal with irate customers because they can’t make calls, access the Internet, or their devices are acting up. And, because the offerings are...Save with PayGate fraud protection service
Payment service provider PayGate says its automated fraud protection service PayProtector continues to save online businesses from lost revenue due to online fraud attempts, says Brendon Williamson. “At one regional airline in Africa we reduced their incidence of...MTN launches reverse call service
MTN customers who have run out of airtime can now stay connected by means of a reversed charged call. This service, called MTN Pay4Me, lets customers who have insufficient airtime to reverse call the receiver who will be liable for the cost of the call.
Music streaming service for African music
Mziiki is a new African music streaming service that offers a diverse array of African musical talent alongside international content – for free.