Sep 23, 2013
As communications service providers increasingly focus on the customer, many are tackling the fundamental problem of getting a larger number of products to market faster, for example, by strengthening their offers by implementing centralised, co-ordinated product...
Sep 20, 2013
Contact centres and finding the right solution is all about the detail. Every contact centre is different, the complexity and sophistication of the solution needed is entirely dictated by the specific business needs and vertical sector that you operate in; there...
Sep 16, 2013
The mounting concerns of counterfeiting, inefficiencies and growing customer and consumer demands across various industry sectors, have compelled the need to collaborate systems’ solutions to ensure a more visible and traceable supply chain process. Following the...
Sep 5, 2013
A few years ago, CIOs were faced with a dilemma to outsource their IT services or not. Having gone through hearing how successful, traumatic, simple, cost-effective, expensive, it was (depending on who was relating their experience), we once again find ourselves...
Aug 20, 2013
Touch based solutions are an elegant answer to the question many markets and salespeople continue to raise – how do we meaningfully connect with consumers? The pervasiveness of touch based technology is hard to deny. One need only spend a few moments with a young...
