Face-to-face contact key for CRM success

A new IDC Financial Insights study, Branch Transformation in a Digital World, highlights that bank branches can elicit more customer retention and more cross-selling than any other method as the time to talk to customers remains the best way of understanding how to...

What does it take to succeed in IT?

In terms of the potential for excitement and career advancement, few industries hold as much promise as the IT industry. With the millions being invested in the industry every day, the change is so rapid that those who live on the cutting edge have no idea what their...

10 tips to ensure EFM success

The decision to outsource Enterprise Facilities Management (EFM) must be deliberate and business-focused. There’s a lot riding on it, whether it’s for the first, second, third, or even eighth time around. You may need to demonstrate increases in efficiency, cost...

Collaboration breeds entrepreneurial success

Success in business does not rely solely on strategy – particularly when the growth of entrepreneurial businesses is in question. Ideas are the core of what makes any company succeed, and while innovation cannot be created, it can be nurtured. According to Simon...

What we need to do for Africa to succeed

Kathy Gibson reports from the World Economic Forum on Africa in Cape Town – Economic growth is important, but filling the skills gap and ensuring the people have a good quality of life will be key to Africa’s future success. Claver Gatete, Rwanda’s minister of...