Jun 10, 2014
Customers value good service, and want to receive it via a phone call with a contact centre agent. This is according to findings from Interactive Intelligence Group’s second annual Global Customer Service Survey. The survey, which was administered by independent...
Mar 24, 2014
Strengthening the health systems that provide health products and care is the most critical investment in global health, according to international survey results released today by leading global health organisations, PSI and PATH, as well as Devex, the global...
Feb 26, 2014
Corporate crime is the scourge of business in South Africa and it’s getting worse. PricewaterhouseCoopers released its annual Global Economic Crime Survey to the media this week, says Jenny Reid MD of iFacts. It exposed the shocking prevalence of economic crime,...
