Jul 8, 2015
The 2015 Dimension Data Global Contact Centre Benchmarking Report shows that contact centre operators and owners understand that their existing technology capabilities are inadequate for meeting the expectations of, particularly, a progressively younger market raised...
Jul 8, 2015
Margaret Sibiya, chief operations officer (COO) of ICT-Works, talks about the common pitfalls facing small and medium businesses on the continent, and provides insights on how technology can overcome this. Over the last two decades, the positive impact of SMEs on the...
Jul 7, 2015
With smartphone penetration ramping up across Africa, the continent’s businesses have an opportunity to use mobile technology to become more efficient, productive, and responsive in the way they do business. According to the Ericsson Mobility Report for 2015, there...
Jun 26, 2015
Being a small business is not easy. As many as eighty percent of new businesses in South Africa fail within the first two years, according to the Global Entrepreneurship Monitor. The combined effects of this are being felt: according to the latest GEM report on South...
Jun 24, 2015
The National Development Plan (NDP) sets some aggressive goals for small to medium enterprises (SMEs) in South Africa, including a target for the sector to create 90% of employment opportunities by 2030. One of the major financial challenges facing startups is the...
