2015 is the year of customer obsession

Feb 23, 2015

Becoming customer-obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. To be truly competitive today, companies have to become “customer obsessed”, contact centre experts say. Enhancing customer experience is one of the top five trends in the contact centre industry this year, and new strategies and technologies must be harnessed to ensure that customer expectations are met and exceeded.

Security trends for 2015

Feb 18, 2015

2014 saw a seamlessly never-ending flow of cyber-attacks and data breaches, affecting companies of all sizes and across a variety of industries, from retailers and banks to government sites. Simon Campbell-Young, CEO of Phoenix Distribution, says 2015 can expect more...
Changing mobile usage trends

Changing mobile usage trends

Feb 11, 2015

Mobile users are consuming more video than ever before, while larger format devices are starting to change the way people use their smartphones and tablets. These are among the findings of the Citrix Mobile Analytics Report for the first half of 2015, which also examines the pitfalls and opportunities for mobile operators and enterprise IT.

Energy, light key focus areas in 2015

Feb 3, 2015

As South Africa prepares for another period of load-shedding and uncertainty over Eskom’s power supply capacity, it is a safe assumption that the implementation of renewable energy and innovation when it comes to energy usage and distribution will be dominant themes...

Aruba Networks looks at 2015

Jan 28, 2015

Matthew Barker, regional manager for sub-Saharan Africa at Aruba Networks, takes a look at the year ahead. Major data breaches continue with a significant rise in those originating from mobile devices With many companies now embracing the BYOD movement, numerous...