Oct 14, 2013
In spite of the fact that consumers now drive technology choices, most South African organisations are still designing software from their own perspective and ignoring the context in which their users will interact with their software. So says ThoughtWorks user...
Sep 17, 2013
While IT staff talk about “data as an asset” rather glibly in the boardroom, the value of digital information in an organisation is interpreted quite differently from the accounting department’s perspective, says Gary Allemann, MD at Master Data...
Apr 5, 2013
The 10th annual Innovation Africa Digital Summit was recently concluded in the Ethiopian capital of Addis Ababa. One of Africa’s largest ICT gatherings, the summit’s goal is to promote digital connectivity across all spectrums to the benefit of Africa as a whole. It...
Jan 31, 2013
Opportunity costs and inefficiencies are the certain lot of contact centres that do not have an integrated, realtime interrogative view of customers and business flows, and cannot trace the link of these variables to sales, service and, ultimately, profitability....
Jan 28, 2013
Apple is no longer the world’s most valuable company. On Friday, Exxon Mobile overtook Apple to once again claim the top spot. Apple’s shares dropped 2,4% on Friday, following disappointing financial results earlier in the week. This lowered its market capitalisation...
