Creating the elusive single customer view

Many organisations are investing significant sums and extensive time into implementing customer relationship management (CRM) systems for their purported ability to deliver improved customer relations and client retention, says Gary Allemann, MD, Master Data...

Africa needs visionary leaders

The global view of Africa is often dominated by corruption, terror attacks and – most recently – kidnapping. But behind the headlines Africa has a future, with the support of business and education, to help it change, writes Prince Michael of...