A grand vision for RFID

A typical radio-frequency identification tag is a relatively small device, varying in size from a small coin to a match box. The time may be ripe to apply this tracking technology on a truly grand scale. “Currently, industry uses GPS to track vehicles carrying goods...

Telkom outlines its restructuring process

Telkom has issued a statement outlining its version of the restructuring process currently underway. “Telkom would like to place on record the facts surrounding its restructuring process to dismiss allegations by labour unions regarding the process and criteria under...

DiData forum to focus on contact centre

The contact centre has been in constant evolution since the 1990s, with some experts stating that it will be irrelevant in 2020. The current stage of evolution is the proliferation of channels, where a number of different channels are being used to interact with...