Aug 20, 2013
Voice calls will remain a critical part of contact centre interactions for years to come, but the nature and handling of these calls is changing, says Karl Reed, chief marketing and solutions officer at Elingo. While voice calls were the foundation of the contact...
Jul 18, 2013
Red Bull Mobile, in partnership with Cell C, has launched a first of its kind prepaid product combining a data and voice offering into one. On activation of this product, customers will automatically receive 200Mb of data every month for 12 months (2.4 Gb in total)....
Jan 31, 2013
Video has long been touted as the new voice. There is no doubt that it is a high growth market, but will the simplicity of other modes of communication such as voice and instant messaging prevent its true potential from ever being fully realised? If video is ever to...
