Sep 22, 2014
“Please note that this call may be recorded” is an all-too-familiar message to anyone who has ever called a business before. Call recording is not just done by call centres anymore. Many businesses in various regulated industries, such as financial institutions like...
Apr 24, 2014
When selecting a voice over Internet Protocol (VoIP) provider, many consumers think it is important to look towards a company that has its own network or interconnects. This is not necessarily the case, says Mitchell Barker, founder and CEO of WhichVoIP.co.za, a...
Apr 17, 2014
In a survey conducted in the UK late last year, voice still topped the communication stakes in business. The Critical Communications report indicated that 78% of UK employees and IT leaders identify voice as the most critical form of business communication and almost...
Apr 1, 2014
Jasco has transformed the communications capability of a major Eastern Cape motor dealer, introducing voice over IP (VoIP) and free inter-branch communication, a move that has cut the organisation’s telecommunications costs by more than 40%. Three years into the...
Mar 27, 2014
Frequently dropped and/or disconnected mobile calls are not merely a major frustration in South Africa, but it can also cost local consumers in time and – depending on whether they have per-minute or per-second billing contracts – in call-back fees as well. “It used...
