Apr 10, 2014
Hosted call centre technology provider 1Stream has today released a white paper highlighting three tools that they believe will be crucial for next-generation contact centres. “Call centres aren’t just there to field as many calls as possible every day, they are...
Oct 7, 2013
Africa’s corporate travel sector is increasingly keen to take advantage of the benefits of e-commerce and online systems, according to an independent white paper commissioned by Amadeus. “The Digital Savannah: Africa’s e-commerce promise” is an in-depth look at...
Jun 3, 2013
The Communications Cable and Connectivity Association (CCCA) has published a white paper entitled Navigating the Pros and Cons of Structured Cabling Versus Top of Rack in the Data Centre, which it offers as a guide for data centre professionals and IT managers...
