Aug 17, 2015
With customer experience taking centre stage within the contact centre space, it is becoming increasingly important to have the right technology and software to support first class service. “With a heavy focus being placed on customer satisfaction and engagement, the...
Sep 2, 2014
In a market in which business success hinges on acquiring the right service from the right provider at the right time, competitive advantage means everything. Service providers focused on technology to streamline business management processes believe the area of...
Mar 25, 2014
Aspect Software has announced Trupanion, a leading provider of medical insurance for pets, implemented Aspect’s full suite of customer contact and workforce optimisation solutions in Aspect’s fully-hosted cloud environment. The solution helps the company deliver on...
Mar 27, 2013
Workforce optimisation (WFO) helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, analyse to reveal insights, and drive actions that impact business results and the...
