Best practices not always the best in public service

Public service leaders in emerging markets often look for best-practice initiatives and guidance on their own projects, but frequently fail to achieve desired outcomes, writes By Livingstone Chilwane, MD for health and public service at Accenture. While it makes sense...

Digital will dissolve traditional business borders

Digital technology has already significantly transformed business operations and processes. Its effects are being felt in virtually every industry, in both public and private sectors and society as a whole. According to Pierre Aurel, special projects manager at e4,...

Mobile apps empower local government

We’ve fallen in love with our beloved mobile apps, but how can we use them to solve our real social challenges, asks Marc Fletcher, manager: marketing and business development at Intervate, a T-Systems company. The start of 2017 saw many of South Africa’s...

Technology can empower government services

Latest-generation enterprise technologies have the potential to improve financial and operational management within public sector entities, and enhance service delivery to citizens, write John Mokiti, business development manager: government and public services for...

Governments struggle with outdated systems

The legacy of enterprise management systems used by parastatals and State Owned Enterprises (SOE) is renowned for its exorbitant software development and implementation costs as a result of inadequate IT requirement scoping and current legacy solutions pricing...

Western Cape improves reliable service through EIM

The Western Cape Government’s Department of Transport and Public Works has reduced its average licence turnaround time from 145 to 45 days, improved compliance with mandated deadlines for supplier payments, and also empowered staff and clients with visible,...