Going digital can improve public sector service delivery

Despite ongoing digitalisation, a great deal of business still gets done on paper in both the public and private sectors. Although the percentage of paper records is declining, a third of respondents in a survey indicated that they are currently storing over 100 000...

What to consider when connecting public sector agencies

Service delivery across South Africa’s urban and rural areas can only effectively be enabled by connectivity. What five things do government leaders need to consider when connecting their departments and branches? By Sina Mvoko, managing executive: public sector...

Rebuilding trust and efficiency in the public sector

The public sector plays by different rules. Unlike the private sector, where customer service and differentiation by excellence are mandatory for survival, the public sector has a de facto monopoly on the services that it delivers. If a citizen has a negative...

Online scams risk undermining trust in SA government services

Protecting citizens when they interact with digital government services is fast becoming a top priority for governments around the world. By Moss Gondwe, public sector director at Mimecast The astonishing growth of the global cybercrime industry and the perceived ease...

Digital transformation and the public sector

Digital transformation has been a challenge for public sector organisations, but the changes wrought by the Covid-19 pandemic have accelerated the transition. By Amritesh Anand, associate vice-president at In2IT Technologies While legacy architecture and...