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Aspect Software launches Via Workforc...

Aspect Software has announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce...

posted on: May 9, 2017 | author: Kathy Gibson

Aspect Software launches Aspect Via i...

Aspect Software is celebrating the European launch of its 100% cloud-based Customer Engagement Centre (CEC) platform,...

posted on: Apr 7, 2017 | author: Allan Davison

Aspect Software becomes a member of t...

Aspect Software has strengthened its commitment to its work in banking fraud prevention and mobile banking, by...

posted on: Apr 6, 2017 | author: Allan Davison

XDSL extends into New Telco SA data c...

New Telco SA’s carrier-neutral Midrand data centre has been selected by Internet service and premier fibre...

posted on: Mar 28, 2017 | author: Allan Davison

CallCabinet reinvents call recording ...

At the annual IT Expo in Fort Lauderdale, CallCabinet launched the newest enhancements to its flexible, cloud-based...

posted on: Feb 9, 2017 | author: Allan Davison

Aspect Software opens up enterprise c...

Aspect Software is making its Aspect Mila personal assistant chatbot available on leading workforce collaboration and...

posted on: Feb 3, 2017 | author: Allan Davison

Avaya helps midsize businesses raise ...

Avaya has announced a new version of the company ” s contact center platform that enables midsize businesses to...

posted on: Dec 7, 2016 | author: Allan Davison

parnters deliver compliant cloud-base...

CallCabinet and virtual PBX platform wholesaler Contineo Virtual Communications have combined forces to offer the...

posted on: Nov 29, 2016 | author: Allan Davison

Xerox ConnectKey ‘Call Me Back&...

Bytes Document Solutions (BDS), Xerox’s authorised distributor in sub-Saharan Africa, has announced the release...

posted on: Nov 18, 2016 | author: Allan Davison

Defy SA opens high-tech call centre

Defy South Africa has opened a new national call centre in Hermanstad, Pretoria West, featuring realtime response...

posted on: Nov 15, 2016 | author: Allan Davison

Aspect Software wins Ventana innovati...

Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service...

posted on: Nov 11, 2016 | author: Allan Davison

Ucloud and Avaya debut contact centre...

Avaya and Ucloud, China’s largest independent public cloud provider, today announced the launch of A Cloud, a...

posted on: Nov 9, 2016 | author: Allan Davison

The contact centre generation gap

Bruce von Maltitz, co-founder and joint-CEO of 1Stream, discusses the generation gap that is increasingly apparent in...

posted on: Apr 18, 2017 | author: Allan Davison

Transform the call centre with social...

Digital technology is fast transforming the service providers and communications contact centre industry. Social...

posted on: Mar 22, 2017 | author: Allan Davison

How chatbots will evolve into practic...

With research showing that the number of new app downloads is slowing down, it’s clear that customers are...

posted on: Mar 6, 2017 | author: Allan Davison

Technology trends shaping the contact...

2016, a year that garnered endless negative press, brought significant economic and political upheaval, both in South...

posted on: Feb 24, 2017 | author: Allan Davison

Customer service leaders should be a ...

The customer service landscape has become more complex than ever, with various communication channels being...

posted on: Feb 20, 2017 | author: Allan Davison

Could your next chit-chat be with a c...

We’ve all experienced the frustration: dialling call centres, waiting on line, listening to elevator music,...

posted on: Feb 6, 2017 | author: Allan Davison

A seamless, real-time experience on a...

Ironically, yet advantageously, the rapid advancements in technology have created a less technical and more human...

posted on: Jan 31, 2017 | author: Allan Davison

Cloud contact centres offer modular f...

Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and...

posted on: Jan 17, 2017 | author: Allan Davison

Does your contact centre speak Millen...

Millennials and the technology-infused world, in which they live and work, are without a doubt creating a stir within...

posted on: Jan 12, 2017 | author: Allan Davison

Training is the key to continued succ...

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is...

posted on: Jan 11, 2017 | author: Allan Davison

2017 trends in the voice recording in...

Voice recording is old hat; the new term is “interaction recording”. As more companies journey further down the...

posted on: Dec 20, 2016 | author: Kathy Gibson

Manage contact centre pressure with g...

Contact centres need all the help they can get during the busy peak season, and gamification could be the...

posted on: Dec 5, 2016 | author: Allan Davison

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