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Avaya helps midsize businesses raise ...

Avaya has announced a new version of the company ” s contact center platform that enables midsize businesses to...

posted on: Dec 7, 2016 | author: Allan Davison

parnters deliver compliant cloud-base...

CallCabinet and virtual PBX platform wholesaler Contineo Virtual Communications have combined forces to offer the...

posted on: Nov 29, 2016 | author: Allan Davison

Xerox ConnectKey ‘Call Me Back&...

Bytes Document Solutions (BDS), Xerox’s authorised distributor in sub-Saharan Africa, has announced the release...

posted on: Nov 18, 2016 | author: Allan Davison

Defy SA opens high-tech call centre

Defy South Africa has opened a new national call centre in Hermanstad, Pretoria West, featuring realtime response...

posted on: Nov 15, 2016 | author: Allan Davison

Aspect Software wins Ventana innovati...

Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service...

posted on: Nov 11, 2016 | author: Allan Davison

Ucloud and Avaya debut contact centre...

Avaya and Ucloud, China’s largest independent public cloud provider, today announced the launch of A Cloud, a...

posted on: Nov 9, 2016 | author: Allan Davison

Travelstart deploys Interactive Intel...

Travelstart has begun deploying the Interactive Intelligence PureCloud Engage solution to transform its customer...

posted on: Oct 21, 2016 | author: Allan Davison

DSG wins at BPeSA Awards 2016

Digital Solutions Group (DSG) – a market leader in on-demand customer experience management – received the...

posted on: Oct 18, 2016 | author: Allan Davison

DSG, Maharishi Institute collaborate ...

Digital Solutions Group (DSG), a leader in customer experience management, has formed a joint venture including a...

posted on: Sep 30, 2016 | author: Allan Davison

Independent researcher puts Verint on...

Verint Systems has been named a leader in the new Forrester research report, “The Forrester Wave: Workforce...

posted on: Sep 20, 2016 | author: Allan Davison

DSG & Nandos win in the 2016 CCM...

Digital Solutions Group (DSG), a market leader in on-demand customer experience management, secured the win in the...

posted on: Sep 1, 2016 | author: Allan Davison

Software can analyse conversation

Verint Systems has announced enhancements to its Real-Time Speech Analytics solution. The software, which leverages...

posted on: Aug 30, 2016 | author: Allan Davison

Cloud contact centres offer modular f...

Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and...

posted on: Jan 17, 2017 | author: Allan Davison

Does your contact centre speak Millen...

Millennials and the technology-infused world, in which they live and work, are without a doubt creating a stir within...

posted on: Jan 12, 2017 | author: Allan Davison

Training is the key to continued succ...

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is...

posted on: Jan 11, 2017 | author: Allan Davison

2017 trends in the voice recording in...

Voice recording is old hat; the new term is “interaction recording”. As more companies journey further down the...

posted on: Dec 20, 2016 | author: Kathy Gibson

Manage contact centre pressure with g...

Contact centres need all the help they can get during the busy peak season, and gamification could be the...

posted on: Dec 5, 2016 | author: Allan Davison

BPS continues to attract offshore inv...

Contributing R50-million to the national GDP and providing employment for approximately 215 000 people, South...

posted on: Dec 1, 2016 | author: Allan Davison

Keep productivity in call centres up ...

The lead up to the holiday season can be daunting for those in the retail industry, particularly for contact centres...

posted on: Nov 17, 2016 | author: Allan Davison

How can contact centres remain releva...

The way we do business is changing, writes Sadiq Munshi, product development: cloud solutions at Jasco...

posted on: Oct 7, 2016 | author: Allan Davison

Big data opportunities in the call ce...

The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology —...

posted on: Sep 23, 2016 | author: Allan Davison

Opportunities for big data in the cal...

The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology —...

posted on: Sep 20, 2016 | author: Allan Davison

Horses for courses’ when migrat...

The rapid growth of data speeds and connectivity options in South Africa have enabled local businesses to take...

posted on: Sep 1, 2016 | author: Allan Davison

How to choose the right contact centr...

One of the keys to great customer satisfaction is a company’s ability to react to their customers’ needs...

posted on: Aug 17, 2016 | author: Allan Davison

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