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Aspect Software launches Via Workforc...

Aspect Software has announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce...

posted on: May 9, 2017 | author: Kathy Gibson

Aspect Software launches Aspect Via i...

Aspect Software is celebrating the European launch of its 100% cloud-based Customer Engagement Centre (CEC) platform,...

posted on: Apr 7, 2017 | author: Allan Davison

Aspect Software becomes a member of t...

Aspect Software has strengthened its commitment to its work in banking fraud prevention and mobile banking, by...

posted on: Apr 6, 2017 | author: Allan Davison

XDSL extends into New Telco SA data c...

New Telco SA’s carrier-neutral Midrand data centre has been selected by Internet service and premier fibre...

posted on: Mar 28, 2017 | author: Allan Davison

CallCabinet reinvents call recording ...

At the annual IT Expo in Fort Lauderdale, CallCabinet launched the newest enhancements to its flexible, cloud-based...

posted on: Feb 9, 2017 | author: Allan Davison

Aspect Software opens up enterprise c...

Aspect Software is making its Aspect Mila personal assistant chatbot available on leading workforce collaboration and...

posted on: Feb 3, 2017 | author: Allan Davison

Avaya helps midsize businesses raise ...

Avaya has announced a new version of the company ” s contact center platform that enables midsize businesses to...

posted on: Dec 7, 2016 | author: Allan Davison

parnters deliver compliant cloud-base...

CallCabinet and virtual PBX platform wholesaler Contineo Virtual Communications have combined forces to offer the...

posted on: Nov 29, 2016 | author: Allan Davison

Xerox ConnectKey ‘Call Me Back&...

Bytes Document Solutions (BDS), Xerox’s authorised distributor in sub-Saharan Africa, has announced the release...

posted on: Nov 18, 2016 | author: Allan Davison

Defy SA opens high-tech call centre

Defy South Africa has opened a new national call centre in Hermanstad, Pretoria West, featuring realtime response...

posted on: Nov 15, 2016 | author: Allan Davison

Aspect Software wins Ventana innovati...

Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service...

posted on: Nov 11, 2016 | author: Allan Davison

Ucloud and Avaya debut contact centre...

Avaya and Ucloud, China’s largest independent public cloud provider, today announced the launch of A Cloud, a...

posted on: Nov 9, 2016 | author: Allan Davison

Things to consider for your contact c...

Rapidly developing technologies and the need to integrate customer services across all channels has significantly...

posted on: Jul 18, 2017 | author: Allan Davison

Please stop calling! Or should they?

Delia Gross, executive for the In-Touch Outbound Contact Centre at Innovation Group South Africa, outlines a few...

posted on: Jun 29, 2017 | author: Allan Davison

3 habits of successful contact centre...

It’s easy to disparage poor performance in contact centres – we all experience an unfavourable experience...

posted on: Jun 23, 2017 | author: Allan Davison

Algorithms at work in the contact cen...

Interactive voice recognition (IVR) is a technology that was first used in the 1970s by bank tellers to verify...

posted on: Jun 2, 2017 | author: Allan Davison

The contact centre generation gap

Bruce von Maltitz, co-founder and joint-CEO of 1Stream, discusses the generation gap that is increasingly apparent in...

posted on: Apr 18, 2017 | author: Allan Davison

Transform the call centre with social...

Digital technology is fast transforming the service providers and communications contact centre industry. Social...

posted on: Mar 22, 2017 | author: Allan Davison

How chatbots will evolve into practic...

With research showing that the number of new app downloads is slowing down, it’s clear that customers are...

posted on: Mar 6, 2017 | author: Allan Davison

Technology trends shaping the contact...

2016, a year that garnered endless negative press, brought significant economic and political upheaval, both in South...

posted on: Feb 24, 2017 | author: Allan Davison

Customer service leaders should be a ...

The customer service landscape has become more complex than ever, with various communication channels being...

posted on: Feb 20, 2017 | author: Allan Davison

Could your next chit-chat be with a c...

We’ve all experienced the frustration: dialling call centres, waiting on line, listening to elevator music,...

posted on: Feb 6, 2017 | author: Allan Davison

A seamless, real-time experience on a...

Ironically, yet advantageously, the rapid advancements in technology have created a less technical and more human...

posted on: Jan 31, 2017 | author: Allan Davison

Cloud contact centres offer modular f...

Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and...

posted on: Jan 17, 2017 | author: Allan Davison

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