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Talksure has the best sales manager

Sunjveer Panday, sales manager of South African financial services provider Talksure, walked away with the title of...

posted on: Nov 1, 2017 | author: Allan Davison

Nedbank Insurance introduces chatbot

In line with its brand promise to enable its clients to See Money Differently, Nedbank has prioritised innovation as a...

posted on: Oct 4, 2017 | author: Allan Davison

1Life launches Chat Bot for Facebook

1Life has launched its 1Life Chat Bot, named Emily — a first of its kind for the long-term insurance...

posted on: Sep 20, 2017 | author: Allan Davison

DSG wins at 2017 BPESA Contact Centre...

On-demand customer experience and digital solutions company, DSG, has celebrated adding yet another contact centre...

posted on: Sep 4, 2017 | author: Allan Davison

Aspect Software launches Via Workforc...

Aspect Software has announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce...

posted on: May 9, 2017 | author: Kathy Gibson

Aspect Software launches Aspect Via i...

Aspect Software is celebrating the European launch of its 100% cloud-based Customer Engagement Centre (CEC) platform,...

posted on: Apr 7, 2017 | author: Allan Davison

Aspect Software becomes a member of t...

Aspect Software has strengthened its commitment to its work in banking fraud prevention and mobile banking, by...

posted on: Apr 6, 2017 | author: Allan Davison

XDSL extends into New Telco SA data c...

New Telco SA’s carrier-neutral Midrand data centre has been selected by Internet service and premier fibre...

posted on: Mar 28, 2017 | author: Allan Davison

CallCabinet reinvents call recording ...

At the annual IT Expo in Fort Lauderdale, CallCabinet launched the newest enhancements to its flexible, cloud-based...

posted on: Feb 9, 2017 | author: Allan Davison

Aspect Software opens up enterprise c...

Aspect Software is making its Aspect Mila personal assistant chatbot available on leading workforce collaboration and...

posted on: Feb 3, 2017 | author: Allan Davison

Avaya helps midsize businesses raise ...

Avaya has announced a new version of the company ” s contact center platform that enables midsize businesses to...

posted on: Dec 7, 2016 | author: Allan Davison

parnters deliver compliant cloud-base...

CallCabinet and virtual PBX platform wholesaler Contineo Virtual Communications have combined forces to offer the...

posted on: Nov 29, 2016 | author: Allan Davison

Quick calls to better businesses

The tools that enable a rapid response to customers are the key to improved sales. Speed of response is the first step...

posted on: Oct 17, 2017 | author: Allan Davison

FinChatBot aims to improve financial ...

If you’ve had enough of being put on hold, speaking to call centres in India or waiting for that promised call...

posted on: Oct 11, 2017 | author: Allan Davison

Dawn of the bionic contact centre age...

Karin Kruger, operations director at Innovation Group South Africa, discusses why the evolving contact centre agent...

posted on: Sep 28, 2017 | author: Allan Davison

Africa needs data centres fast

Sybrand Pretorius, sales director at Flexenclosure, says there is a solution at hand to fill Africa’s need for...

posted on: Aug 31, 2017 | author: Allan Davison

Tips for making the call centre more ...

According to a recent KPMG analysis, growth and technology are two of the biggest challenges affecting the chief...

posted on: Aug 28, 2017 | author: Allan Davison

Things to consider for your contact c...

Rapidly developing technologies and the need to integrate customer services across all channels has significantly...

posted on: Jul 18, 2017 | author: Allan Davison

Please stop calling! Or should they?

Delia Gross, executive for the In-Touch Outbound Contact Centre at Innovation Group South Africa, outlines a few...

posted on: Jun 29, 2017 | author: Allan Davison

3 habits of successful contact centre...

It’s easy to disparage poor performance in contact centres – we all experience an unfavourable experience...

posted on: Jun 23, 2017 | author: Allan Davison

Algorithms at work in the contact cen...

Interactive voice recognition (IVR) is a technology that was first used in the 1970s by bank tellers to verify...

posted on: Jun 2, 2017 | author: Allan Davison

The contact centre generation gap

Bruce von Maltitz, co-founder and joint-CEO of 1Stream, discusses the generation gap that is increasingly apparent in...

posted on: Apr 18, 2017 | author: Allan Davison

Transform the call centre with social...

Digital technology is fast transforming the service providers and communications contact centre industry. Social...

posted on: Mar 22, 2017 | author: Allan Davison

How chatbots will evolve into practic...

With research showing that the number of new app downloads is slowing down, it’s clear that customers are...

posted on: Mar 6, 2017 | author: Allan Davison

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