Oct 6, 2025
A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn’t technological limitations – it’s the critical shortage of expertise needed to...
Oct 3, 2025
The performance gap between AI leaders and laggards is widening fast with agentic AI emerging as a powerful force shaping future-built companies, according to new research from Boston Consulting Group (BCG). Globally, 5% of companies qualify as “future-built” for AI....
Oct 2, 2025
There has been a sharp rise in risks associated with geopolitical volatility and a broader shift in how organisations perceive and prioritise risk, according to AON’s 2025 edition of its Global Risk Management Survey, which has tracked the most-pressing risks for...
Oct 1, 2025
This NASA/ESA Hubble Space Telescope image features a galaxy that’s hard to categorise. The galaxy in question is NGC 2775, which lies 67-million light-years away in the constellation Cancer (the Crab). NGC 2775 sports a smooth, featureless centre that is devoid of...
Sep 29, 2025
The AI vendor race is restructuring the business of tech, and every tech provider must reevaluate what it takes to compete and win in this evolving landscape, according to Gartner. With various AI vendor races taking place across the AI technology stack (see Figure...
Sep 26, 2025
The global economy is entering a period of weak growth and systemic disruption, according to the World Economic Forum’s latest Chief Economists’ Outlook. Some 72% of surveyed chief economists expect the global economy to weaken over the next year amid intensifying...
